Privacy Policy

Last updated: March 1, 2025

1. Introduction

ChatLingo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ChatLingo mobile application and website (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following categories of information:

  • Account Information: Name, email address, and password when you register.
  • Usage Data: Information about how you interact with the Service, including conversation logs, session duration, features used, and learning progress.
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Communications: Messages you send to our support team.
  • Payment Information: Billing details processed securely through our third-party payment processor. We do not store full card numbers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Service
  • Personalize your learning experience and adapt AI responses to your level
  • Process transactions and send related billing information
  • Send transactional and promotional communications (you can opt out of marketing emails at any time)
  • Monitor and analyze usage trends to improve functionality
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, analytics). These parties are contractually bound to use your data only for the purposes of providing services to us.
  • AI Providers: Conversation data may be processed by third-party AI providers to generate responses. Data sent to AI providers is subject to their own privacy policies.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of ChatLingo, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days, subject to legal retention obligations.

6. Data Security

We implement industry-standard security measures, including encryption in transit (TLS) and at rest, to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
ChatLingo
Email: [email protected]